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How do I place an order online? Ordering is easy and convenient! When you have decided on an item to purchase, choose the desired size, color (if applicable), and quantity. When you click the "add to basket" button, you will be able to view and adjust your order. Once you are ready to make a purchase, click the "checkout" button from your basket. Sorry, at this time we are unable to accept orders over the phone. All orders must be placed online on our website. But we are always available to answer any questions you might have. Can you put a "rush" on my order? If you need your items before the normal processing and shipping time, please include a note with your order and we advise you follow up with a call to us at 1-888-395-0573 during regular business hours Monday through Friday 10AM to 5PM CST. We will do everything we can to accommodate your request. Orders can be placed on-line using Visa and MasterCard. Sorry, we do not accept money orders, cashiers or personal checks. Sales tax will only be assessed for orders that are shipped within the state of Missouri (6.475%). Do you have a minimum order requirement? Color Me Happy Boutique has no minimum order requirement for our Products. How do I check the status of my order? If you created an account on our site when you placed your order, you can log in to your account to check on the status of your order. You can also contact us Mon-Fri 10AM - 5PM CST at 1-888-395-0573 for tracking information.
Will I get an email confirmation after I place my order? Yes, you will immediately receive an email confirmation of your order. How do I make changes or cancel my order? Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you use our Contact Us form on the website or call us Mon-Fri 10AM - 5PM CST at 1-888-395-0573 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made. What if my order is undeliverable? If USPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by USPS to redeliver the package. What is your return and exchange policy? We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please Contact Us for a Return Authorization (RA #). We accept returns on most items within 14 days of receipt. For all details please refer to our Return Policy. PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. How long before I receive my refund? After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit. Can I return personalized items? Due to the nature of these items (i.e. they cannot be resold,) personalized Items are non-returnable and non-refundable. Do you charge restocking fees? If your return met all criteria of our Return Policy, we will not charge a restocking fee on those returns. Any returns that we may accept at our discretion that do not meet our return criteria will incur a minimum 20% restocking fee. What if I received my order, but some items are damaged? Please inspect all items carefully when you receive your order. If there is any damage, please please Contact Us immediately so that we may resolve the issue quickly. If the package was damaged during shipment, keep the original box/mailer, all packaging materials, as well as any paperwork that came with the package. We suggest that you email us a digital photograph of the damaged package and/or items - this will be necessary to file a claim with USPS if needed. Our goal is for you to enjoy your items as soon as possible! In general, your order is processed and shipped within 1-2 business days after the payment is received. If an item requires personalization, production time could take longer, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering. Do you ship to Post Office Boxes? Yes, if the PO Box is the address used for the billing of the credit card used for payment, we will ship to that PO Box. Do you ship to APO/FPO addresses? Yes, we do ship to APO/FPO addresses. However, we do not guarantee delivery times on these orders. At this time we do not ship to Canada. Sorry for the temporary inconvenience while we are working on the solution. At this time, we do not ship outside the U.S. and U.S. territories. Sorry for the temporary inconvenience while we are working on the solution. Shipping is based on the total amount of your order. Please check Shipping Information page for our shipping rates and details. What are your shipping options? Currently we ship via USPS.Will the items on my order ship together or separately? In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added. Do you have a printed catalog? Unfortunately, we do not offer a printed catalog, our entire collection can be viewed online. Do you have an affiliate marketing program? At this time we do not offer an affiliate program but do have plans for one in the near future. What is your contact information for the press? All press inquiries should be submitted via our Contact Us form. I am a vendor. How do I submit my products for consideration? In our quest for unique products we welcome vendor inquiries. Please use Contact Us form on our website. Where can I read feedback from your customers? If you'd like to know what our customers say about us, please visit our testimonials page. Are online transactions on your site secure? All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. How do you use my contact information? We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. Read our Privacy & Security Policy Contact Us If you have any questions and would like to speak with a customer relations advisor, you can contact us by: Phone: Call us anytime during normal business hours, toll-free at 1-888-395-0573. We're here Monday through Friday 10AM to 5PM CST to serve you. |
Customer Care
